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Delta Code
Retail

Omnichannel retail: 40% faster response times

We unified sales channels and introduced an AI assistant on WhatsApp to handle recurring requests.

-40%
Response time
65%
Requests handled automatically

The client handled requests across several channels — phone, email and social — without a unified view, leading to slow responses during seasonal peaks.

We integrated the channels into a single dashboard and introduced a conversational assistant on WhatsApp to automatically resolve recurring questions, leaving complex cases to human operators.

The result: response times cut by 40% and two thirds of requests handled without human intervention.